Leadexus is based in Nepal. We apply Nepalese privacy law and, where their territorial rules apply, relevant protections in the countries and regions where visitors are located.
1. Scope and who we are
Leadexus provides AI automation, customer-conversation, lead-management, CRM, and appointment-booking services. For information collected through this public website and our sales process, Leadexus acts as the organisation responsible for deciding why and how that information is used.
This policy is designed around Nepal’s Privacy Act, 2075 (2018). Depending on your location and our activities, additional laws may apply, including the EU GDPR, UK GDPR, California Consumer Privacy Act, Brazil’s LGPD, Canada’s PIPEDA, Australia’s Privacy Act, and comparable privacy laws.
2. Information we collect
Information you provide
- Name, email address, phone number, company, industry, and timezone.
- Your business challenge, automation interests, messages, and other information you submit.
- Requested meeting date and time, booking status, and meeting link.
- Chatbot and WhatsApp messages when you choose to communicate through those channels.
Information collected automatically
- Basic request, device, browser, and security information supplied by your browser or hosting infrastructure, which may include IP address and timestamps.
- Theme preference stored locally on your device.
- Operational information needed to prevent abuse, diagnose errors, and maintain service reliability.
Please do not submit sensitive personal information, confidential client records, health records, payment-card details, government identifiers, or credentials through the public chatbot or booking form.
3. How we use information
- Provide the website, answer enquiries, and operate the AI assistant.
- Show availability, schedule audits, create calendar events and Google Meet links, and send confirmations.
- Create or update CRM contacts and opportunities and manage our relationship with you.
- Understand your business needs and prepare an automation roadmap or proposal.
- Secure, troubleshoot, monitor, and improve our services.
- Comply with law, enforce agreements, and protect people, Leadexus, and our systems.
We do not sell personal information. We do not use information collected through this website for cross-context behavioural advertising.
4. Legal bases
Where a law requires a legal basis, we rely on one or more of the following: your consent; steps requested before entering a contract or performance of a contract; our legitimate interests in operating, securing, and improving Leadexus and responding to business enquiries; and compliance with legal obligations. You may withdraw consent at any time, without affecting processing that was lawful before withdrawal.
6. International transfers
Leadexus is based in Nepal, and our providers may process information in Nepal, the United States, and other countries. Privacy protections may differ between countries. Where applicable law requires it, we use recognised transfer mechanisms, contractual protections, or another lawful basis and assess appropriate safeguards.
7. Retention and security
We keep personal information only for as long as reasonably necessary for the purposes described here, including providing requested services, maintaining business and booking records, resolving disputes, preventing abuse, and satisfying legal, tax, accounting, or reporting obligations. Retention periods vary by the type of information and the context in which it was collected.
We use reasonable administrative, technical, and organisational safeguards designed to protect information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
8. Your privacy rights
Subject to applicable law and exceptions, you may have the right to request access, correction, deletion, restriction, portability, or a copy of your information; object to certain processing; withdraw consent; opt out of sale, sharing, targeted advertising, or certain profiling; and appeal a denied request.
Leadexus does not currently sell personal information or share it for cross-context behavioural advertising. We will not discriminate against you for exercising an applicable privacy right. We may need to verify your identity and authority before completing a request. An authorised agent may submit a request where permitted by law.
Residents of the EEA, United Kingdom, Switzerland, California and other US states, Brazil, Canada, Australia, and other jurisdictions may also complain to their local privacy or data-protection authority.
10. AI and automated processing
Our chatbot may use rule-based responses and configured AI providers to answer questions. Messages may be sent to those providers to generate a response. Do not provide secrets or sensitive personal information in chat. The public assistant is informational and does not make decisions that produce legal or similarly significant effects about you. Human review is available through the booking process.
11. Children’s privacy
Leadexus is a business service and is not directed to children. We do not knowingly collect personal information from children under 16 through this website. If you believe a child has provided information, contact us so we can review and delete it where required.
12. Contact, requests, and complaints
To ask a privacy question or exercise an applicable right, email hello@leadexus.ai. Please describe your request and the email address connected with your interaction. Leadexus is based in Nepal.
We will respond within the period required by applicable law. If you are dissatisfied, you may contact us again and may lodge a complaint with the competent authority in your location.
13. Changes to this policy
We may update this policy as our services or legal obligations change. We will post the revised version here and change the “Last updated” date. If a change materially affects how we use information, we will provide additional notice when required.